Strategy

How to Hold a Productive Workshop

I’ve found myself giving a lot of workshops lately. Around the world, different sized rooms, different technical skills at the table, strong and weak Wi-Fi, you name it, I’ve seen a lot. I’ve approached it as a fun challenge –…

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UX

I Want Context, Not Just Content, at Work

My days are spent helping some of the world’s largest companies navigate the challenge of User Experience (UX), specifically as it pertains to their employee portal websites. It’s pretty crazy to unearth the challenges that these companies face, but is…

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Travel

A Week in Sydney with My Wife

Last year I was able to spend an amazing week with my wife in Sydney, Australia. It was the culmination of a life-long dream that I had to visit Australia – MASSIVE bucket list crossed off – and I got…

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UX

Wide Open Spaces Can Suffocate

I used to love to dump a huge pile of Lego’s on the floor and then brick-by-brick create something. This would keep me entertained for hours. A blank slate, whatever I wanted. I have friends who were paralyzed by the…

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ServiceNow Service Portal

KB Article with Video Embed

If you’ve ever wanted a simple way to include video embeds on your ServiceNow portal, it’s best to serve them up within the Knowledge Base structure (roles, workflows, user criteria, commenting, internationalization, search results). You can download the latest update…

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Website

Who It Takes to Build a Website

“I have a buddy who does websites, he can help.” “My nephew is a wiz ‘on the computer’, let me see if he can crank out a site for us” “I think Linda has some resource on her team who…

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