UX

Wide Open Spaces Can Suffocate

I used to love to dump a huge pile of Lego’s on the floor and then brick-by-brick create something. This would keep me entertained for hours. A blank slate, whatever I wanted. I have friends who were paralyzed by the…

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ServiceNow Service Portal

KB Article with Video Embed

If you’ve ever wanted a simple way to include video embeds on your ServiceNow portal, it’s best to serve them up within the Knowledge Base structure (roles, workflows, user criteria, commenting, internationalization, search results). You can download the latest update…

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Website

Who It Takes to Build a Website

“I have a buddy who does websites, he can help.” “My nephew is a wiz ‘on the computer’, let me see if he can crank out a site for us” “I think Linda has some resource on her team who…

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UX

Make It Look Nice Later

It’s always surprising to me how much work it takes to launch a website. From the most mundane landing page or blog to the massively complicated Fortune 500 company multi-site intranet portal – it always takes more work than you…

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UX

Experience Is Not The Same As Impression

It’s been said you have 3.7 seconds to make a first impression with your website. Seems about right based on personal experience. A lot goes into that first impression, but it’s also very subjective. You are left with a very…

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