One standard bit of functionality that most sites want / have is a list of either footer links or “quick links” or maybe sidebar links. The tendency is just to create a block and hard code your values in, but…
Category: Best Practice
Best practice consulting for ServiceNow CMS development, covering architecture, custom application development, content types, blocks, themes and layouts.
Customize the ServiceNow Editor for Style Control
There is nothing worse than spending hours developing a beautiful theme with finely tuned CSS files only to have someone come along, overriding the font, size or color from within the HTML editor. Yes, it is WYSIWYG, but sometimes “what…
When to Use Drop Zones
Everyone loves a good drag-n-drop. ServiceNow comes baked with a concept within layouts on pages called drop zones. The idea is that you can define an area on a page where new content can be added and then visually move that…
Harness the Power of Messages
When creating custom code, for values that are text-driven and/or capable of changing often (things like the “Submit” text or “Contact the Help Desk” footer button) make sure to include those values in the Messages table. ServiceNow delivers with a…
Build to Scale
There are 2 questions that I get asked most in CMS implementations: What happens when we upgrade? Can this CMS solution grow as we do? Great questions! The one I follow up with is, “How much time do you have…