Best Practice, Custom Code

When to Use Drop Zones

Everyone loves a good drag-n-drop. ServiceNow comes baked with a concept within layouts on pages called drop zones. The idea is that you can define an area on a page where new content can be added and then visually move that…

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Best Practice

Harness the Power of Messages

When creating custom code, for values that are text-driven and/or capable of changing often (things like the “Submit” text or “Contact the Help Desk” footer button) make sure to include those values in the Messages table. ServiceNow delivers with a…

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Best Practice

Build to Scale

There are 2 questions that I get asked most in CMS implementations: What happens when we upgrade? Can this CMS solution grow as we do? Great questions! The one I follow up with is, “How much time do you have…

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